“I have removed the malicious code that was injected into several files on your account. The ftp accounts were used to modify the files. I only included a few of the logs below, this is only a small portion. This has characteristics of several wide spread viruses/trojans/worms. To resolve this issue completely, I recommend doing the following:

1. With an up to date antivirus, scan any and all computers that are used to access ftp and/or cpanel and make sure that they are not infected with any trojan/virus/worm/etc.
2. After the computers are confirmed to be clean, then proceed with changing all passwords associated with the account, especially ftp and cpanel.”

“From our experience with malware of this nature, the user account passwords are compromised though viruses/malware located on your local computer. This malware sniffs out passwords used and stored by FTP programs located on the computer. In order to protect against future attack, you will need to run full virus and malware scans on your computers to ensure that they are clean. I recommend using multiple scanners as we have found that some scanners do not detect the malware. Once this is done, please change all account passwords.”

Based on that recommendation from them I immediately changed all the password in all of the accounts. I would like to request also to please scan your computer with latest anti-virus and anti-malware software for security purposes.

If there is still a problem with your site/s, please don’t hesitate to contact me.

Thanks for using Kaiser Web Hosting

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