Aside from getting the word out there, blogs are created for customer feedback. So once you publish your first post, you should be prepared to receive both positive and negative comments.
Writing about a niche you are knowledgeable about does not exempt you from all these negativity. Sticking to the norms would take your blog nowhere, and innovation tends to raise brows. Most people react negatively with anything new. Because there are set norms already, they find it difficult to see the possibilities, and instead, focus on what could go wrong.
As the writer, you cannot take this against them. Your responsibility does not end with just publishing your thoughts. You need to be able to respond to the last question posted, and clearly present your idea to those who have doubts.
While you cannot please everybody, there is no need to address negative blog comments stumbling and unpleasantly. Issues should be received with grace and style. Instead of screaming at your computer and taking it out on the readers, here are some damage control that you can do in the midst of blog feedback negativity.
Admit Faults. You have great ideas, and they could be the key to reinvent the market you are in. However, more than 90% of the comments you receive do not come from people whose only intention is to thrash your brand. So be careful and sort out those that are purely flames, and those that are actually honest opinions that could even improve your blog.
Moderate Comments. Comment moderations exist for a purpose, and this is one of them. If you absolutely cannot live by the extreme negativity of a comment, then best that you alone read it, rather than automatically publish it to the world.
Display Your Terms. A Terms of Use Page may seem like something that nobody does not really read, just a bunch of mumbo jumbo that you can copy off someone else’s blog and then use as your own. However, you might have miss the point of crafting your own. It is a page on your blog where you get to say what your visitors can or can’t post, as well as what could happen if they ignore the rules. So if someone posts a destructive comment, then you have the freedom to not post it on your blog.
No Editing. You can only edit what you write, it is not your responsibility to edit any of your reader’s comments. You can either just reject the comment, or accept it.
The best thing you can ever do when receiving negative comments and feedbacks on your blog is to respond and show that you are committed to making things better. Acknowledge their opinions and questions. If you believe you are in the right, then just acknowledge them and address them on a personal note. This will curb their negative opinions and not leave any space open for even more negativity. You will find that your openness to talk to them will pay off with new positive readers.
Aside from getting the word out there, blogs are created for customer feedback. So once you publish your first post, you should be prepared to receive both positive and negative comments.
Writing about a niche you are knowledgeable about does not exempt you from all these negativity. Sticking to the norms would take your blog nowhere, and innovation tends to raise brows. Most people react negatively with anything new. Because there are set norms already, they find it difficult to see the possibilities, and instead, focus on what could go wrong.
As the writer, you cannot take this against them. Your responsibility does not end with just publishing your thoughts. You need to be able to respond to the last question posted, and clearly present your idea to those who have doubts.
While you cannot please everybody, there is no need to address negative blog comments stumbling and unpleasantly. Issues should be received with grace and style. Instead of screaming at your computer and taking it out on the readers, here are some damage control that you can do in the midst of blog feedback negativity.
Admit Faults. You have great ideas, and they could be the key to reinvent the market you are in. However, more than 90% of the comments you receive do not come from people whose only intention is to thrash your brand. So be careful and sort out those that are purely flames, and those that are actually honest opinions that could even improve your blog.
Moderate Comments. Comment moderations exist for a purpose, and this is one of them. If you absolutely cannot live by the extreme negativity of a comment, then best that you alone read it, rather than automatically publish it to the world.
Display Your Terms. A Terms of Use Page may seem like something that nobody does not really read, just a bunch of mumbo jumbo that you can copy off someone else’s blog and then use as your own. However, you might have miss the point of crafting your own. It is a page on your blog where you get to say what your visitors can or can’t post, as well as what could happen if they ignore the rules. So if someone posts a destructive comment, then you have the freedom to not post it on your blog.
No Editing. You can only edit what you write, it is not your responsibility to edit any of your reader’s comments. You can either just reject the comment, or accept it.
The best thing you can ever do when receiving negative comments and feedbacks on your blog is to respond and show that you are committed to making things better. Acknowledge their opinions and questions. If you believe you are in the right, then just acknowledge them and address them on a personal note. This will curb their negative opinions and not leave any space open for even more negativity. You will find that your openness to talk to them will pay off with new positive readers.
Do you do blogroll exchanging? If you want to exchange links let me know.
Email me back if you’re interested.
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